Terms

Last updated 25 September 2026

The agreement between you and OriginStat for the use of this service. Plain language, and it means what it says.

1. The service

OriginStat is a hosted web analytics product. You add a script to your site, and we count and attribute the traffic it reports. We provide it as it is described on this site, and we try to keep it running, but we do not promise a specific uptime figure and there is no service credit scheme.

2. Your account

You need a working email address, and you must confirm it before the product does anything. You are responsible for what happens under your account and for keeping your password and any recovery codes safe. One account may hold one domain unless your plan says otherwise.

You must be entitled to measure the sites you add. Adding a domain you do not control is grounds for us to close the account.

3. What you owe your own visitors

You are the data controller for the traffic you measure; we are your processor. That means the notice your visitors see, and any consent your jurisdiction requires, are yours to get right. Our data processing terms describe exactly what we do with the data so you can describe it accurately in turn.

We give you a design that avoids cookies and never stores an address, which removes most of the difficulty. It does not remove your obligation, and nothing on this site is legal advice about your situation.

4. Payment

Plans and prices are on the pricing section of the home page. Payments are handled by Polar, who act as merchant of record: your contract for the payment itself is with them, and their terms cover the transaction. Subscriptions renew automatically until cancelled, and cancelling stops the next renewal rather than the current period, which runs to its end.

The 14-day trial, and what it costs

Every plan starts with a 14-day free trial of that plan, in full. A payment card is required to start it, and the card is charged automatically when the 14 days end, at the price shown on the plan you chose, on the cycle you chose, and then on that cycle until you cancel.

Cancel at any point before the trial ends and you are charged nothing at all. Not a partial period, not a fee. You can cancel from the billing portal, reachable in one click from your billing page, and it takes effect immediately. We email you before the first charge, so the date is never a surprise.

One trial per account. Changing plan during or after a trial does not start another one.

When a subscription ends, cancelled or on a card that could not be charged, the account stops recording new events. Nothing is deleted. Your dashboard and every event already recorded stay readable, there is no export deadline and no deletion clock, and putting a plan back on resumes measurement from that day.

Going over your allowance

We keep counting and you lose nothing. At 100% of your allowance you get an email and a banner. Between 100% and 150% there is a full grace period with no change. Only well past that, and only after two consecutive months, do we move you to the plan that fits, with seven days' notice and the chance to decline, cancel, or reduce your traffic first.

Refunds

If OriginStat is not what you expected, write to support@originstat.com within 30 days of a payment and we will refund it. After that we will refund the unused part of a period where the circumstances warrant it. Refunds are issued through Polar.

5. Acceptable use

You agree not to:

• Send us data you have no right to collect, or use the product to track people across sites you do not own.
• Send us special category data, health data, or anything about children, in a page URL or an event name.
• Attempt to inflate, forge, or replay events, or to read another account's data.
• Resell the service, or use it to build a competing product.
• Put load on the service designed to degrade it for anyone else.

We may suspend an account that does any of these. Where the problem is not deliberate we will tell you and give you a chance to fix it first.

6. Your data

Your analytics are yours. We do not sell them, we do not use one customer's data to serve another, and we do not train anything on them. You can export or delete them at any time, and closing your account deletes them.

We may use aggregate figures that identify nobody and no customer (total events processed, for instance) to describe the service publicly.

7. Ending it

You may close your account whenever you like, from the settings page. We may end this agreement with 30 days' notice, or immediately where an account breaches section 5 or leaves an invoice unpaid. If we end it without cause, we refund the unused part of the period.

8. Liability

OriginStat is provided without warranties beyond those the law will not let us exclude. We are not liable for indirect or consequential loss, for lost profit, or for a business decision taken on a number this product showed you. Where liability cannot be excluded, it is capped at what you paid us in the twelve months before the claim.

Analytics involve sampling, ad blockers, and browsers that lie. Treat the figures as a good measurement, not as an audited account.

9. Changes and law

We will give 30 days' notice by email before a change that materially affects you; continuing to use the service after that is acceptance.

These terms are governed by the laws of the State of Delaware, United States. Any dispute will be resolved exclusively in the courts of the State of Delaware.

Contact: support@originstat.com.